FDLP

35. Comparable Services

Depository services and assistance for the depository information resources must be of the same quality or comparable to that for other collections and services in the library. Services for non-primary users must be provided in a manner comparable to services for primary users of the library, such as hours of service, degree of assistance and professional expertise of staff. For example, in academic libraries, reference interviews must be conducted for the general public to the same degree as that offered to primary patrons.